Nurerra Terms of Service
Effective date: May 28, 2026
Nurerra is not a medical service. Nothing in this app — including mood check-ins, breathing exercises, articles, or community posts — is medical advice, a diagnosis, a treatment plan, or a substitute for the care of your prescribing physician. Do not make medication decisions based on anything you read in this app or in the community feed. If you are experiencing a medical emergency, call 911 (or your local emergency number) or go to the nearest emergency room.
These Terms of Service (“Terms”) govern your use of Nurerra — the emotional companion app and the nurerra.com website. Nurerra is operated by Rigal Tech Inc., a corporation incorporated in British Columbia, Canada. We refer to the entity behind these Terms as “Nurerra,” “we,” or “us.”
By downloading or using the Nurerra mobile app, or by submitting your email address to our pre-launch waitlist on nurerra.com, you agree to these Terms. If you do not agree, do not use Nurerra.
1. Not a substitute for medical care
Nurerra provides emotional support tools, mood tracking, breathing exercises, and community connection for people on GLP-1 medications. We are not a licensed medical provider. We are not a therapist, counselor, or crisis service. We do not review your mood data in real time. We do not contact your prescriber.
The breathing exercises and articles in Nurerra are general wellness content. They are not treatment protocols and are not tailored to your specific medical situation.
If you are in crisis, please contact the 988 Suicide & Crisis Lifeline (call or text 988) or the Crisis Text Line (text HOME to 741741). These are the services we surface in the app when you record the lowest mood score (1 out of 5) on five distinct days.
2. Eligibility
Nurerra is intended for users who are 18 years of age or older. By using Nurerra, you confirm that you are at least 18 years old.
There is no requirement that you be a current GLP-1 user. The app is most useful for people on Ozempic, Wegovy, Mounjaro, Zepbound, or similar medications — or people considering starting one — but we do not verify your medication status.
You may not use Nurerra if you have previously been banned from the app for violating these Terms.
3. Accounts and anonymous use
When you first open Nurerra, we create an anonymous account for you. No registration is required to use the core features.
If you choose to link an email address and password, that becomes your account credential. You are responsible for keeping your password secure and for all activity that occurs under your account.
If your account is anonymous (no linked email), you may permanently lose access to your data if you uninstall the app, clear app storage, or switch devices. We cannot recover anonymous accounts.
You may not share your account, sell your account, or use the account of another user.
4. Nurerra Premium — subscriptions
What you get. Nurerra Premium unlocks additional features within the app. Current and future premium features are described in the app.
Billing. Nurerra Premium is sold exclusively through Apple’s App Store (iOS) and Google Play (Android). Billing is handled entirely by Apple or Google — Nurerra never sees your payment method. The price displayed at the time of purchase in the app store is the price you pay.
Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, depending on the plan you chose) unless you cancel. Your app store account is charged within 24 hours before the renewal date.
Free trial. New subscribers receive a 7-day free trial of Nurerra Premium. The trial converts to a paid subscription at the end of the 7 days unless you cancel before the trial ends. You will not be charged during the free trial. If you have previously had a Nurerra Premium subscription or free trial, you are not eligible for another free trial (Apple and Google enforce this at the store level).
Cancellation. You can cancel your subscription at any time through your App Store or Google Play subscription settings. Cancellation takes effect at the end of your current billing period — you retain access to premium features through that date. Cancelling before a renewal date prevents the next charge.
Refunds. All refund requests for Nurerra Premium must be submitted directly to Apple or Google, depending on where you made your purchase. Nurerra does not process refunds directly. Apple and Google’s refund policies apply.
Price changes. We may change subscription pricing. If your price changes, Apple or Google will notify you and, where their policies require, ask for your consent before the change takes effect on your renewal. We will also send an in-app notice at least 30 days before any price increase takes effect.
5. Community guidelines
The Nurerra community feed is for people navigating the emotional side of GLP-1 treatment. Keep it that way.
You may not post:
- Content that harasses, bullies, or threatens any person.
- Medical advice directed at other users — sharing your own experience is fine; telling someone what medication to take or what dose to use is not.
- Personal information about another person (doxxing) without their consent.
- Spam, promotional content, or solicitations of any kind.
- Content that is illegal, sexually explicit, or gratuitously violent.
- Content that impersonates another person or organization.
Community Guidelines & Objectionable Content
Zero tolerance. Nurerra has a zero-tolerance policy for objectionable content and abusive users. There is no acceptable level of content that is abusive, harassing, hateful, discriminatory, or otherwise objectionable — not in posts, replies, usernames, or any other part of the app.
What “objectionable content” means. This includes, but is not limited to: personal attacks or targeted harassment of any user; hate speech or content that degrades people on the basis of race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic; threats of violence; and content designed to intimidate, humiliate, or harm another person.
Removal and account action. We remove content that violates this policy. Users who post objectionable content or engage in abusive behavior may have their content removed, their account suspended, or their access permanently terminated — at our sole discretion and without prior warning. Ejection from the community is not subject to appeal.
How to report. If you encounter objectionable content or an abusive user, please report it immediately:
- In-app: use the flag icon on any post to submit a report directly to our moderation queue.
- Email: send details to [email protected].
Response time. We review and act on every content report within 24 hours of receipt. We may not share the outcome of a moderation decision with the reporting user, but we read every report and take action where warranted.
Moderation. We reserve the right to remove any post that violates these guidelines, without notice or explanation. Repeated violations may result in account suspension or termination. We are a small team — we do not pre-screen posts before they are published, and we rely partly on user reports to identify violations. Reporting a post does not guarantee it will be removed.
Posts are not medical advice. The community feed reflects individual users’ personal experiences, not professional guidance. Do not change your medication, dose, or treatment plan based on anything you read in the feed.
6. User-generated content
When you post to the community feed, you retain ownership of that content. By posting, you grant Nurerra a non-exclusive, royalty-free, worldwide license to display that content within the app for as long as the post exists. We do not use your post text for advertising, sell it to third parties, or use it to train machine learning models.
You represent that you own the content you post and that it does not infringe anyone else’s rights.
7. Acceptable use
You agree not to:
- Use the app in any way that violates applicable law.
- Attempt to reverse-engineer, decompile, or extract source code from the app.
- Use automated scripts or bots to interact with the app.
- Attempt to access another user’s data or account.
- Interfere with the app’s infrastructure or servers.
- Use the app to collect information about other users for any purpose outside the app.
8. Intellectual property
Nurerra owns all rights in the app, including its design, source code, written content (articles, exercises, UI copy), logos, and trademarks. Nothing in these Terms transfers any of that ownership to you.
You receive a limited, non-exclusive, non-transferable, revocable license to use the app on your personal device for personal, non-commercial purposes.
Your mood data, notes, and community posts belong to you. See the Privacy Policy for how we handle your data.
9. Disclaimers
The app is provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the app will be uninterrupted, error-free, or free of harmful components. We do not warrant that the mood trends or insights displayed in the app are accurate, complete, or suitable for any purpose.
Mental wellness tools are not guaranteed to produce any particular outcome. What works for one person may not work for another. Nurerra is not responsible for your emotional or physical health outcomes.
10. Limitation of liability
To the fullest extent permitted by applicable law:
We are not liable for: any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the app, even if we were advised of the possibility of such damages.
Cap on direct liability: Our total liability to you for any claims arising from these Terms or your use of the app is limited to the amount you paid Nurerra in subscription fees in the 12 months immediately preceding the claim. If you have not paid any subscription fees, our maximum liability is $50.
Medical carveout: Nurerra is not liable for any outcome related to a decision about your medical care, including decisions about GLP-1 medications or any other treatment. The app is not a medical device and is not intended to influence medical decisions. You agree that you will not rely on anything in the app when making medical decisions.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
11. Indemnification
You agree to indemnify (excluding the duty to defend) and hold harmless Nurerra and its officers, employees, and agents from any third-party claims, damages, losses, and reasonable expenses arising from: (a) your material breach of these Terms; (b) your community posts; or (c) your violation of applicable law in connection with your use of the app.
12. Termination
By you. You may stop using the app and delete your account at any time through Settings → Delete Account. Deleting your account terminates these Terms with respect to future use.
By us. We may suspend or terminate your access to the app at any time, with or without notice, if we believe you have violated these Terms or if we decide to discontinue the app. If we terminate your account for violating these Terms, you are not entitled to a refund of any subscription fees.
Upon termination, your license to use the app ends. Provisions of these Terms that by their nature should survive termination (disclaimers, limitations of liability, indemnification, governing law) will survive.
13. Governing law and dispute resolution
These Terms are governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Jurisdiction. Any dispute, claim, or controversy arising from these Terms or your use of the app will be brought in the courts of British Columbia, Canada, and you and Nurerra each consent to the exclusive jurisdiction of those courts. Where local consumer-protection law gives you the right to bring a claim in the courts of your own residence, that right is preserved.
Class action waiver. You agree to bring any claim only in your individual capacity, not as a class member in any class or representative proceeding, to the extent permitted by applicable law.
No mandatory arbitration. We have deliberately not required pre-dispute binding arbitration. Either party may pursue claims in court as described above.
14. Changes to these Terms
We may update these Terms. If we make material changes — for example, changing the arbitration clause, modifying how subscriptions work, or adding new limitations on liability — we will notify you with an in-app banner before the changes take effect. Continued use of the app after the effective date of the new Terms constitutes acceptance.
If you do not agree to the updated Terms, stop using the app and delete your account before the effective date.
15. Contact
Questions about these Terms:
Email us at [email protected].